Refund and Returns Policy

Effective Date: 3/3/2025

At Lockers Unlimited, we are committed to delivering your orders quickly and efficiently. Please review our shipping policy to understand our processes and guidelines.

1. Shipping Methods & Carriers

• We primarily use UPS for shipping all orders.
• Expedited shipping options may be available at checkout.
• Orders are shipped Monday through Friday, excluding holidays.

2. Processing Time

• Orders are processed within 1-3 business days after payment is received.
• Custom or special-order items may require additional processing time.
• You will receive an email confirmation with tracking information once your order has shipped.

3. Shipping Rates

• Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.
• Free shipping may be offered on qualifying orders as per promotions or policies.

4. Delivery Times

• Standard UPS Ground shipping typically takes 3-7 business days depending on the destination.
• Expedited shipping options may reduce transit time but do not affect order processing time.
• Lockers Unlimited is not responsible for delays caused by UPS or external factors such as weather conditions.

5. Tracking Your Order

• Once your order has shipped, you will receive a tracking number via email.
• You can track your shipment through the UPS website or contact us for assistance.

6. Shipping Restrictions

• We currently ship only within the United States.
• We do not ship to P.O. Boxes, APO/FPO addresses, or international locations.

7. Damaged or Lost Shipments

• If your package arrives damaged, please notify us within 5 business days.
• If a package is lost in transit, we will assist in filing a claim with UPS.
• For assistance with damaged or lost shipments, contact us at sa***@lo***************.com or (704) 394-0076.

8. Contact Information

For any shipping-related inquiries, please contact us:

• Phone: (704) 394-0076
• Email: sa***@lo***************.com
• Business Hours: Monday-Friday, 8 AM – 5 PM
• Address: 2901 Interstate St, Charlotte, NC 28208

Lockers Unlimited reserves the right to modify this policy at any time without prior notice.